Every patient seen by a UF Health primary care physician also receives care from a team of experts who are all working to keep them well. From the medical assistant who takes their vital signs to the registered nurse who assists with medications and treatment, each uses evidence-based, patient-focused processes that enhances the patient experience and targets improved outcomes.
“We are committed to making sure our patients get what they need long after their 15-minute appointments with their providers,” said Alexanderia Burwell, the Patient-Centered Medical Home consultant. “Established care teams and the use of technology allow patients to have continuous connections with providers for close monitoring of clinical measures and their health care needs.”
In December, the National Committee for Quality Assurance, or NCQA, designated UF Health Jacksonville and University of Florida Jacksonville Physicians Inc., the faculty practice plan, as Level 3 Patient-Centered Medical Home providers for using this model of care. This is the second time all 34 of the UF Health internal medicine, pediatric and primary care practices have received the three-year designation. In addition, they are the first health organizations in Northeast Florida as well as the largest academic medical group in the state to receive this recognition.
“We are incredibly proud of achieving this status,” said Nipa Shah, MD, a professor and chair of community health and family medicine at the University of Florida College of Medicine – Jacksonville. “We take pride in being the first academic health center in Florida to gain this status and are committed to maintaining it. We continuously work with our staff to ensure we meet our administrative responsibilities while providing effective patient care.”