Award-winning patient care
Patients gave top marks to two departments at UF Health Jacksonville.
In survey responses, patients gave top marks to the Cardiac Rehabilitation program and the Inpatient Psychiatric Unit at UF Health Jacksonville. As a result, these departments have received the 2022 Human Experience Guardian of Excellence Award® from Press Ganey, a patient experience survey vendor.
As winners of the award, the Cardiac Rehabilitation Program, based on its outpatient rehabilitation survey, and the Inpatient Psychiatric Unit performed in the top 5% of health care providers around the country for patient experience in the last year.
Cardiac Rehabilitation
Program
This recognition is part of Press Ganey’s annual ranking of top hospitals and health systems in the country according to their performance in patient experience. Patients provide feedback through surveys administered and compiled by Press Ganey, and these results are compared to the national Press Ganey database. The results are analyzed and ranked as indicators of patient experience success.
Performance on these survey questions is an important measure of success and a key driver for optimal patient experience outcomes. The survey questions help provide insight into the patient care experience, and can be an indication of excellent patient experience and care delivery.
Inpatient Psychiatric Unit
Having patient feedback is valuable in developing the desired skills and behaviors in employees to ensure patients are provided with a positive experience at UF Health Jacksonville.
“This positive feedback helps us know we are exceeding patients’ expectations and providing the best possible experience for our patients,” said Melodie Logue, patient experience improvement specialist.
