As we approach the last few months of 2022, there is a lot to look forward to. There are a few initiatives coming up that I would like to share with you.
This month, we are highlighting an important communication tool called AIDET. AIDET is a structure for communication that enables staff to engage in an empathetic way with patients. AIDET stands for Acknowledge, Introduce, Duration, Explanation and Thank You.
While many staff are already familiar with AIDET, we want to reinforce that applying it in your daily work helps to achieve patient satisfaction and loyalty by building a relationship between the caregiver and the patient. It can also reduce patients’ stress and anxiety, increase compliance and improve clinical outcomes.
More communication will be going out about AIDET over the next few weeks, and I encourage you to think about ways you can implement some of these tactics in your future interactions with patients.
In addition, the Give Where You Live Campaign is coming up in early October. For many years, UF Health Jacksonville, UF Jacksonville Physicians Inc. and the UF College of Medicine – Jacksonville have participated in the annual employee giving campaign.
Historically, we have raised a significant amount of money for United Way, Children’s Miracle Network Hospitals and Creating Healthier Communities, and we hope to do so again this year. Keep watching for more communication about this and get involved by donating.
On behalf of leadership, I want to say thank you for staying diligent and continuing to provide excellent patient care.
Russell E. Armistead, MBA
CEO, UF Health Jacksonville