“Overall, it’s been a positive experience for our patients and providers,” Maraqa said. “Providers and case managers are able to identify clients who benefit from this technology and ensure they can securely access it.”
Maraqa’s team values the flexibility telemedicine provides patients who are medically stable and do not require significant additional services. Dee Williams, a UF CARES patient, started virtual appointments in early 2019.
“I enjoy the privacy and I recommend it to anybody to try,” Williams said.
Williams said other than being unable to take vitals, her provider personalizes the appointment just like an in-office visit. She can connect securely with her phone and continue on with her day.
“There is a lot to be gained by providing this type of appointment option,” Grewal said. “It is another tool to better serve our patients, especially to ensure those living with HIV can access the care they need to maintain a healthy and full life.”