One of the most important things we can do for our patients is to really listen to what they have to say and aggressively work to incorporate their needs, feelings and lifestyles into their treatment and management plans. In this issue, you will read about a mother with a terminal cancer diagnosis who was able to receive lifesaving care through UF Health. Our providers listened to her concerns and administered medical treatment that allowed her to remain active in her son’s life.
Our staff also uses effective communication to enhance the patient experience regarding medications. At the downtown and north campuses, providers from several departments work together to take an active role in educating patients about their medicine, potential side effects and instructions for proper administration.
It is through attentive and responsive listening that we are able to gain a patient’s trust and ease any concerns and fears they may have, in order to promote healing. By sharing knowledge that comes from the patient and the physician, UF Health providers can develop treatment plans that lead to positive outcomes.
Leon L. Haley Jr., MD, MHSA, CPE, FACEP