Quality Care Starts With Communication

UF Health Jacksonville’s HCAHPS scores increase thanks to a nursing communication initiative.

By Kathryn McPherson
“Outgoing nurses meet with the incoming nurse in front of the patient. They give a report and allow the patient to be a part of it. It gives the patient more control over their own care."
Seth Osenkarski, MSN, RN
Clinical Quality Nurse Leader, UF Health Jacksonville
“It is imperative to develop and continuously promote effective communication skills, such as listening, studying body language and understanding cultural differences, in order to provide the first-rate care that all patients deserve."
Amanda Hagg, BSN, RN
UF Health Jacksonville Labor and Delivery Unit